Hopefully this week we have given you some insight into determining a Strong Social Media Consultant or Agency and check out all 25 signs from the original blog, without my comments and some outdated examples. But a complete list.
Today we are going to give you the final 5 signs.
Here we go:
Are you ready?
“21. Understands the difference between social media tools and communications strategy (example: Rohit Bhargarva)“
So Twitter, FB, LinkedIn, Tweet Deck, Hoot Suite, Vocus, Radian6 and other tools are just that tools. (some Great tools, though). A communications strategy relates to your audience and presents a cohesive message that causes action or discusses vital information open to dialogue among your employees, customers, prospects and vendors. So beware any organization coming in and saying you need to start posting on ….(name your tool) if they first don’t understand your company Objectives, who your Audience is and what you want that Audience to do.
Blogging has had some bad press lately, but it is not the first step in your social media strategy. Remember it is about your audience and your objectives and developing a strategy around those two factors. Your strategy is unique to you and your organization. Blogging should never be your only strategy for social media.
“23. Doesn’t allow clients to be affected by Shiny New Object syndrome (example Beth Kanter)
I once had a client who kept trying to get me to recommend the best monitoring tool out there for Social Media. I kept telling him that it is not about the tool but what you do with the information you get from the monitoring tool/station/software.
Companies will always come out with a new shiny app, platform or other tool. Remember that whatever you use it needs to help you implement your strategy to your audience. Therefore your audience needs to be able to be reached by any new tool or shiny object you use.
“24. Understands that social media is more than just creating and delivering content or regurgitating existing promotional copy (example: Joseph Jaffe)
This is vital. If you are looking for someone to create content for you, you should go to an Ad Agency or marketing person that writes professionally (that is not social media). Remember it is about the conversation. Join the dialogue and join in your audiences dialogue. Even if they are discussing your competitor in a good way.
Remember social media is not about you, it is about your audience and their thoughts and opinions.
“25. Understands that social media isn’t the sole terrain of marketing or PR, and helps clients educate internally to other departments” (example Chris Brogan)
Social Media, beyond all the fun shiny new objects, is a way to build trust with your audience. This audience should include all employees, all customers, all prospects and all vendors- or at least be open to all. This goes well beyond PR and Marketing. SM consultants are currently facing a struggle in education and there are a lot of companies getting hosed by Marketing and PR firms claiming to do Social Media.
I tried to update the examples where I could and also add some additional insight to the original “25 Signs..”. My strong hope is that this helps you the next time you are looking for a ‘Strong Social Media Consultant”
Have a Great Weekend!
Les Adkins is the CEO of Orange SMS and a Social Media Strategist, speaker, consultant and author. Bringing strategy and whole brain thinking to creative campaigns and social media through his work. Please follow @mysylbert and connect on LinkedIn